Exchanges & Returns Policy

You may return your purchase within 60 days of delivery for a full refund.

REAL LIFE Self Defense retains a total guarantee of customer satisfaction on all our products. If you, the customer, are unhappy with the product for any reason, you can return the DVD within 60 days for a full refund of the purchase price (minus shipping and handling).

To obtain your refund, you must do the following:

STEP 1:

To receive your refund, your return must be received at our shipping facility within 60 days of purchase.

You pay for return shipping.

Please send your package back to:

Vervante Returns
Dept: REAL LIFE Self Defense
400 N. Geneva Road, STE C
Lindon, UT 8404

STEP 2:

1. Go to the clickbank customer service site: http://www.clkbank.com/

2. Click Look Up Your Order.

3. Enter two identifiers for your order:

• Email Address – The email address you used when you bought the product. This field is required.
• Order Number – The order number. This is included in receipt and rebill emails.
• Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
• ZIP – Your zip code or postal code.

4. Complete the reCAPTCHA challenge.

5. Click Go.

6. Your order information is displayed.

7. Find the order and click Order Details, Tech Support & Refunds.

8. Details for that order are displayed.

9. Click Get Support.

10. In the type field, select Refund Request.

11. Select a reason for the refund.

12. Click Send.

13. Your refund request is sent. The refund is processed within one business day unless you change your request.

STEP 3: If you are having difficulties or have questions about the process please email us at this address and we’ll be glad to help: sales@criticalbench.com